Frequently Asked Questions
Everything you need to know about your home and lifestyle orders.
What are your standard shipping times and costs?
We offer standard shipping across the country with delivery typically taking 3-7 business days. Shipping costs are calculated at checkout based on the size of your items and your location, with free shipping available on orders over $100.
What is your return policy for home decor items?
You can return most items within 30 days of purchase, provided they are in their original condition and packaging. Please note that custom-cut fabrics and personalized items are generally excluded from our change-of-mind policy.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Afterpay, and Zip Pay for your convenience.
Do you offer Click & Collect services?
Yes, Click & Collect is available at most of our store locations. Simply select the 'Pick Up' option at checkout, and we will notify you via email as soon as your order is ready for collection, usually within 24 hours.
How do I care for my textiles and fabrics?
Each product comes with specific care instructions on the label. We generally recommend gentle machine washing or hand washing for most of our home textiles to ensure long-lasting quality and color retention.